Skip to main content

​
What is a Receptionist Agent?

The Receptionist is an agent type designed for physical locations. It runs on a tablet or touchscreen display as a kiosk, guiding visitors through a multi-screen flow to check in, find contacts, and connect with the right person.
Unlike the Chatbot (a chat widget), the Receptionist is a full-screen kiosk experience optimized for touch interaction and visitor self-service.

​
Key Features

Multi-Screen Kiosk Flow

Guided visitor journey through attract screen, language selection, visit type, contact search, calling, and confirmation.

Contact Directory

Import and manage employee contacts. Visitors search by name, phone, or email and connect directly.

45+ Languages

Welcome visitors in their native language with a language selection screen at the start of the flow.

Brand Customization

Custom themes, brand colors, logos, and 3D avatars. Automatic brand extraction from your domain.

​
Kiosk Flow

The receptionist kiosk guides visitors through a series of screens:
1

Attract Screen

An idle screen displayed when no one is interacting. Shows your branding, avatar, and a prompt to start.
2

Language Selection

Visitors choose their preferred language. The entire flow adapts to the selected language.
3

Visit Type

Visitors select why they’re here (appointment, delivery, interview, etc.).
4

Contact Search

Search the employee directory by name, phone, or email to find the right person.
5

Calling

The kiosk initiates a call or notification to the selected contact.
6

Confirmation & Goodbye

A confirmation screen followed by a goodbye message before returning to the attract screen.

​
Receptionist vs Chatbot

FeatureChatbotReceptionist
InterfaceChat widget (bubble)Full-screen kiosk
DeploymentEmbed script on websitePublic URL on tablet/display
InputText chatTouch navigation
Knowledge BaseWeb pages, text, Q&AContact directory
OrientationResponsivePortrait or landscape
Use CaseOnline customer supportIn-person visitor management

​
Deployment

The Receptionist deploys as a simple public URL: 
https://your-domain.com/a/[publicKey]
Open this URL on any tablet or touchscreen in full-screen/kiosk mode. The kiosk adapts to the screen orientation automatically.
The public key is an 8-character identifier generated when you create the agent. Find it in the Playground page under “Deploy Kiosk.”

​
Hardware Recommendations

SetupRecommended Hardware
Desk-mountediPad or Android tablet in a stand
Wall-mountedLarge touchscreen display (portrait)
Reception counterTablet in landscape orientation

​
Getting Started

Create a Receptionist

Follow the onboarding wizard to set up your first receptionist agent.

Manage Contacts

Import and manage the employee directory for your kiosk.

Customize Kiosk

Configure themes, colors, avatars, and branding for your kiosk.

Deploy Kiosk

Get your kiosk URL and deploy to a physical device.